Count on the Things that are Worth Counting

Posted by martin.parnell |

Sometimes, particularly in business, it can be difficult to quantify how much we contribute to the progress, efficiency and success of the company we work for. We rarely pause to consider which of our actions count and actually make a difference. 

It is worth taking the time to evaluate the different aspects of our jobs and which tasks are of true value.  It may not be surprising to find what we count as valuable. They tend to be the things we can easily list and see as part of our job description. But what about the other things we do that are not so easily identified as having an impact?

If you haven’t already done so, it might be worth starting to compile a portfolio.

On the website, I found a list of factors that are frequently addressed at interviews. It may be worth giving some thought to the issues they raise, in order for you to assess your achievements and contributions. Here are some to consider:

  • Describe specific examples of how effective you have been, changes you have implemented, and goals you have achieved. Think about the depth and breadth of related experience that you have within the company.
  • Have you increased a company’s sales record by a certain percentage? Did you raise a certain amount of funds for an organization? Numbers offer a concrete example of how you have contributed to a company, and how you will likely contribute in the future.
  • Do you have the ability to effectively meet challenges, and the flexibility and diplomacy to work well with other employees and with management?  Do you have any specific qualities or skills that are particularly important? Do you have work samples?

You are entitled to be valued for everything you do. Also, if your employer is aware that you are you are having an impact, you will make yourself indispensable.

In an article for Forbes magazine, Caroline Ceniza-Levine, looked at “Seven Contributions Indispensable Employees Make To Their Companies” and asked us to consider them in regard to our own work practices:

Bottom line impact

Bottom line impact is one contribution indispensable employees make. Look at your activities to generate revenue – are you directly involved in selling? Are you supporting sales via marketing, operations or administrative support? Do you keep costs in line and therefore contribute more directly to profitability?


Indispensable employees are efficient and effective at their jobs. Efficient employees are quick to completion and not wasteful of resources, including management time. Effective employees do their jobs at high quality. Are you both efficient and effective in your role? Do you need to focus on building better systems and habits to deliver more efficiently? Or do you need to upgrade your skills and expertise to perform more effectively?


Indispensable employees are enjoyable to work with. We all know of a colleague people dread collaborating with. We also all know colleagues that people love to work with. You look forward to seeing them. After interacting with them, you’re more energized. You don’t have to be friends with everyone in your company but you want to be that colleague with the positive energy. Are you easy and enjoyable to work with?


Indispensable employees deliver what they promise and on time. Can people count on you? What is still on your To Do list that others are waiting for?


Indispensable employees come up with ideas or ask thoughtful questions to encourage ideas. At the next meeting, aim to add at least one helpful comment or make one supportive remark to someone else’s comment. Focus on solutions to problems that are raised. In your day-to-day role, think about how you might approach one of your responsibilities differently. This may lead to an increase in productivity or in your perceived positivity. How can you be more creative in your current role?


Indispensable employees know how to navigate office relationships.  As with positivity, you don’t have to be friends with everyone, but indispensable employees figure out how to get things done – collect valuable information, enrol colleagues into helping them even when there is no official reporting relationship. Are you able to handle your colleagues in a way that generates little or no ill will? Do you need to listen more, communicate more clearly, or be more engaging? 


Indispensable employees are valuable to their company externally, not just internally. Whether it’s having a client-facing role, such as sales or customer service, or it’s being a brand ambassador for your company in recruiting, industry conferences or other professional events.  Are you knowledgeable about your company overall? Can you be compelling and informatively explain to people why they should work at your employer or do business with your employer?

So, why not take out your job description and see if you are truly fulfilling the different aspects of your job and furthermore, why not jot down all the additional things you do?

It will be something to take to your next personnel review.

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